Terms of Service

Last updated: March 2026

These Terms of Use constitute a legally binding agreement (the "Agreement") between you and Queen of Maids, Inc ("we," "us," or "our") that governs your access or use of the applications, websites, content, products, and services (collectively, the "Queen of Maids Platform") made available by Queen of Maids.

IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH Queen of Maids ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.

By entering into this Agreement, you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions below) and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE QUEEN OF MAIDS PLATFORM.

1. The Queen of Maids Platform

Queen of Maids provides a platform where persons who seek home services ("Service Requesters" or "Requestors") can be matched with persons, companies, or entities offering home services ("Service Providers" or "Providers"). Requesters and Providers are collectively referred to herein as "Users," and each User can create a User account that enables access to the Queen of Maids Platform. For purposes of this Agreement, the services provided by Providers to Requesters that are matched through the Platform shall be referred to collectively as the "Services" or "Home Services". Any decision by a User to offer or accept Services is a decision made in such User's sole discretion. Each Service provided by a Provider to a Requester shall constitute a separate agreement between such persons and/or entities.

2. Relationship with Queen of Maids

As a Provider on the Queen of Maids Platform, you acknowledge and agree that you and Queen of Maids are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. As a Provider you and Queen of Maids expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and Queen of Maids; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind Queen of Maids, and you undertake not to hold yourself out as an employee, agent or authorized representative of Queen of Maids.

Queen of Maids does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your service supplies. You retain the sole right to determine when, where, and for how long you will utilize the Queen of Maids Platform. You retain the option to accept or to decline or ignore a Requester's request for Services via the Queen of Maids Platform, or to cancel an accepted request for Services via the Queen of Maids Platform, subject to Queen of Maids's then-current cancellation policies.

With the exception of any signage required by law or permit/license rules or requirements, Queen of Maids shall have no right to require you to: (a) display Queen of Maids's names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying Queen of Maids's names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities. As a Provider you bear all of your own expenses that are incurred in performing Services. You acknowledge and agree that you are responsible for and will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.

3. Modification to the Agreement

Queen of Maids reserves the right to modify any information referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting. In the event Queen of Maids modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Continued use of the Queen of Maids Platform or Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).

4. Eligibility

The Queen of Maids Platform may only be used by a person or organization, including an individual, corporation, limited liability company, partnership, sole proprietor or other entity, who can form legally binding contracts under applicable law. The Queen of Maids Platform is not available to children (persons under the age of 18) or Users who have had their User account temporarily or permanently deactivated. By becoming a User, you represent and warrant that you are at least 18 years old or a legally registered entity and that you have the right, authority, and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons or entities to use your User account, and you agree that you are the sole authorized user of your account.

Background Checks. Queen of Maids checks the backgrounds of Providers via third party background check services. However, each Requester should exercise caution and common sense to protect its personal safety and property, just as you would when interacting with any person whom you do not know. BY USING THE QUEEN OF MAIDS PLATFORM, THE REQUESTER AGREES TO HOLD QUEEN OF MAIDS FREE FROM THE RESPONSIBILITY FOR ANY LIABILITY OR DAMAGE THAT MIGHT ARISE OUT OF THE PROFESSIONAL SERVICES. QUEEN OF MAIDS IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER INCLUDING PROVIDERS OR REQUESTERS, AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH ANY PROVIDER SERVICES.

5. Queen of Maids Guarantee; Claims

The Queen of Maids Guarantee is available to Requesters and is the sole liability of Queen of Maids to Requesters for the performance of Services. If you are not satisfied with the quality of the initial Service requested and paid for through the Queen of Maids Platform, then Queen of Maids will send another Provider to re-perform the Service ordered at no additional charge to the Requester.

The Queen of Maids Guarantee provides limited additional protections for Completed Services. Subject to the exclusions below, if you are unhappy with the performance of the Service Provider, Queen of Maids, in its discretion, will either (a) have the Completed Service recompleted or (b) compensate Requesters the lowest amount of:

  • Up to USD $2,500 per occurrence for losses arising from property damage as a direct result of negligence of a Service Provider during performance of a Service;
  • Up to USD $1,000 for losses arising from damage to floors and items containing granite, marble or any other stone work as a direct result of negligence of a Service Provider during the performance of a Service;
  • Up to USD $2,500, in the aggregate, for losses arising from theft of a Requester's property by a Service Provider during performance of a Booked Service.

The service Requester is eligible for the Queen of Maids Guarantee provided that the Requester reports the issue within seventy-two (72) hours of the Professional Service appointment. If the Service Requester does not report the issue within seventy-two (72) hours of the Professional's completion of the Professional Service, the claim is ineligible for the Queen of Maids Guarantee. For Recurring Services, each Professional Service is treated as a separate occurrence.

Guarantee Conditions & Exclusions. If you carry insurance that would cover you in the event of a claim (such as renter's insurance, homeowner's insurance, automobile insurance or an umbrella policy), you agree that your Personal Insurance is primary and the Queen of Maids Guarantee is secondary. The Queen of Maids Guarantee will only compensate for losses to the extent not otherwise covered by Your Personal Insurance and only as described within these terms.

Coverage Under the Queen of Maids Guarantee. A Requester will be covered under the Queen of Maids Guarantee for every Service, subject to the exclusions below, provided:

  • The Service is agreed to between a Requester and a Provider through the Queen of Maids Platform, performed by the Provider hired by the Requester and paid for in full through the Queen of Maids Platform;
  • Your Booking does not violate Queen of Maids's Terms of Use;
  • You have reported the claim within 72 hours of the Service;
  • You have filed a full claim form within 7 days;
  • Your Queen of Maids account is in good standing with no outstanding balances owed to Queen of Maids or Providers;
  • The Requester has identified fragile and other breakable items and communicated the location and identity of those items to the Professional prior to the start of the Service;
  • The Requestor has accounted for and secured all valuables prior to the start of a Service.

What is excluded from the Queen of Maids Guarantee:

  • Losses arising out of acts of nature, including pollution, earthquakes and weather related events;
  • Losses arising out of interruption of business, loss of market, loss of income and/or loss of use;
  • Losses for property damage and theft exceeding the original value and/or replacement value for such property, less any standard depreciation;
  • Losses arising from negligence of a Requester or third party;
  • Losses arising from a manufacturer's or a product's defects;
  • Losses from pre-existing damages or conditions of the item or property;
  • Losses arising from items supplied by the Requester or due to Requester recommendations;
  • Losses arising from flooding and/or water damage including mold, fungi or bacteria;
  • Losses arising from products containing hazardous or harmful materials, acts of terrorism, product liability, or pollution;
  • Losses of cash, third party gift cards, and securities;
  • Losses as a result of theft of property in excess of USD $5,000 or any other intentional wrongful act by a Professional;
  • Losses arising from normal wear and tear;
  • Losses for items that retain their functionality;
  • Losses based on sentimental and/or undocumented intangible value;
  • Losses related to repairs outside of the area where the Professional Services were performed;
  • Losses of pets, personal liability or damage to shared or common areas;
  • Losses arising from shipping costs and/or shipping of replacement items;
  • Losses of theft without a valid police report, if requested by Queen of Maids;
  • Losses with insufficient documentation.

How to Submit a Claim. Report of a claim must be made within 72 hours after the service occurs. After submitting your first report, you will be asked to complete the full claim form within 7 days of receipt. All claims will be reviewed on a case-by-case basis. During Queen of Maids's claims assessment process, you may be required to provide written detailed: (i) proof of ownership of damaged/missing item (ii) proof of value of damaged/missing item and (iii) proof of damage or loss. If such information is requested, you will have 30 days from the date of the request to send Queen of Maids the requested information. If you fail to provide the requested information within the 30 day time period, your claim will be considered closed.

6. Charges

As a Requester, you agree to pay the amounts charged for your use of the Queen of Maids Platform and Services ("Charges"). Charges include the cost for Services and other applicable fees, surcharges, and taxes, plus any tips to the Provider that you elect to pay. Queen of Maids has the authority and reserves the right to determine and modify pricing. Pricing may vary based on the type of service, home size, service location, and other market factors.

The specific cleaning service price will be provided to you at the time of booking. You agree that Queen of Maids may charge the credit card on file or other form of payment submitted as part of the online booking process for all charges incurred under your Queen of Maids account.

7. Home Service Fee

Queen of Maids charges Providers a home service fee on a per-Service transaction basis. Service Providers agree to pay applicable fees for each transaction completed via the Queen of Maids Platform. Queen of Maids reserves the right to change the home service fee at any time in Queen of Maids's discretion based on local market factors. Queen of Maids will provide you with notice in the event of changes to the home service fee.

8. Queen of Maids Communications

By becoming a User, you agree to receive communications from us, including via email, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from Queen of Maids, its affiliated companies and/or Providers, may include but are not limited to: operational communications concerning your User account or use of the Queen of Maids Platform or Services, updates concerning new and existing features on the Queen of Maids Platform, communications concerning promotions run by us or our third-party partners, and news concerning Queen of Maids and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.

IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF. YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A CONDITION OF USING THE QUEEN OF MAIDS PLATFORM OR THE SERVICES.

9. Your Information

Your Information is any information you provide, publish or post to or through the Queen of Maids Platform (including any profile information you provide) or send to other Users. You consent to us using your Information to create a User account that will allow you to use the Queen of Maids Platform and participate in the Services. Our collection and use of personal information in connection with the Queen of Maids Platform and Services is as provided in Queen of Maids's Privacy Policy. You are solely responsible for your Information and your interactions with other members of the public. You agree to provide and maintain accurate, current and complete information.

To enable Queen of Maids to use your Information, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information. Queen of Maids does not assert any ownership over your Information; rather, as between you and Queen of Maids, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information.

10. Promotions and Referral Programs

Queen of Maids, at its sole discretion, may make available promotions with different features to any Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Queen of Maids. Queen of Maids reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that Queen of Maids determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.

11. Restricted Activities

With respect to your use of the Queen of Maids Platform and your participation in the Services, you agree that you will not:

  • Impersonate any person or entity;
  • Stalk, threaten, or otherwise harass any person, or carry any weapons;
  • Violate any law, statute, rule, permit, ordinance or regulation;
  • Interfere with or disrupt the Services or the Queen of Maids Platform or the servers or networks connected to the Queen of Maids Platform;
  • Post Information or interact on the Queen of Maids Platform or Services in a manner which is false, inaccurate, misleading, defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal;
  • Use the Queen of Maids Platform in any way that infringes any third party's rights;
  • Post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware;
  • Modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Queen of Maids Platform;
  • Rent, lease, lend, sell, redistribute, license or sublicense the Queen of Maids Platform or access to any portion of the Queen of Maids Platform;
  • Use any robot, spider, or other automatic device to scrape, data mine, or circumvent the navigational structure of the Queen of Maids Platform;
  • Transfer or sell your User account, password and/or identification to any other party;
  • Discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation.

12. Provider Representations, Warranties and Agreements

By providing Services as a Provider on the Queen of Maids Platform, you represent, warrant, and agree that:

  • You possess a valid license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals and authority to provide home services to Requesters in all jurisdictions in which you provide Services;
  • You will only provide Services using background checked individuals, as completed via a 3rd party service through Queen of Maids, and approved by Queen of Maids;
  • You will not make any misrepresentation regarding Queen of Maids, the Queen of Maids Platform, the Services or your status as a Provider;
  • You will not attempt to defraud Queen of Maids or Requesters on the Queen of Maids Platform or in connection with your provision of Services;
  • You will make reasonable accommodation for Requesters and/or for service animals, as required by law;
  • You have a valid policy of business liability insurance that names or schedules you for the engagement in providing Services;
  • You will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.

13. Intellectual Property

All intellectual property rights in the Queen of Maids Platform shall be owned by Queen of Maids absolutely and in their entirety. These rights include and are not limited to database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same.

14. Disclaimer

THE QUEEN OF MAIDS PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. QUEEN OF MAIDS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, QUEEN OF MAIDS MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES.

QUEEN OF MAIDS DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

15. Indemnity

You will defend, indemnify, and hold Queen of Maids including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of the Queen of Maids Platform and participation in the Services.

16. Limitation of Liability

IN NO EVENT WILL QUEEN OF MAIDS, INCLUDING OUR AFFILIATES, SUBSIDIARIES, PARENTS, SUCCESSORS AND ASSIGNS, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SHAREHOLDERS BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE QUEEN OF MAIDS PLATFORM, THE SERVICES, OR THIS AGREEMENT, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Term and Termination

This Agreement is effective upon your creation of a User account or continued use of an existing User account. This Agreement may be terminated: a) by User, without cause, upon seven (7) days' prior written notice to Queen of Maids; or b) by either Party immediately, without notice, upon the other Party's material breach of this Agreement. In addition, Queen of Maids may terminate this Agreement or deactivate your User account immediately in the event: (1) you no longer qualify to provide Services or to operate or work legally under applicable law; (2) you fall below Queen of Maids's rating or cancellation threshold; (3) Queen of Maids has the good faith belief that such action is necessary to protect the safety of the Queen of Maids community or third parties.

18. Dispute Resolution and Arbitration Agreement

By agreeing to this Agreement, you agree that you are required to resolve any claim that you may have against Queen of Maids on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against Queen of Maids, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against Queen of Maids by someone else.

YOU AND QUEEN OF MAIDS MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION. This agreement to arbitrate is governed by the Federal Arbitration Act and survives after the Agreement terminates or your relationship with Queen of Maids ends. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.

Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the American Arbitration Association ("AAA") pursuant to its Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement.

19. Governing Law

Except as otherwise set forth in this Agreement, this Agreement shall be exclusively governed by and construed in accordance with the laws of the State of Arizona, USA, without regard to its conflict of laws principles. Any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Queen of Maids Platform shall be subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.

20. Notice

Queen of Maids may give notice by means of a general notice on the Queen of Maids Platform, electronic mail to your email address in your account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by first class mail or pre-paid post to any address connected with your account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email or telephone). You may give notice to Queen of Maids, with such notice deemed given when received by Queen of Maids, at any time by first class mail or pre-paid post to our registered agent for service of process.

21. General

You may not assign or transfer this Agreement or your rights under this Agreement, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign this Agreement in whole or in part at any time to any entity without your consent. Any purported assignment by you in violation of this section shall be void.

No joint venture, partnership, employment, or agency relationship exists between you, Queen of Maids or any Provider as a result of this Agreement or your use of the Queen of Maids Platform.

If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Agreement but the legality, validity and enforceability of the other provisions in this Agreement shall not be affected.